If you have a refund query, please process a refund request using the refund request form found on this page. We will consider all refunds on an individual basis.
If you have recently renewed / updated your driving licence and not yet received it via the Royal Mail, please visit the DVLA tracking page
for a status update
Please note, there is a current backlog of paper applications (this inlcudes application completion forms) within the DVLA, this is due to skeleton working due to Covid-19, the DVLA have extended all photocard licences by 11 months, this will apply if your licence was due to expire between February - December 2020, more information on the government extension can be found here